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<channel>
	<title>AdmiNirvana</title>
	<atom:link href="http://www.briandowney.net/blog/feed/" rel="self" type="application/rss+xml" />
	<link>http://www.briandowney.net/blog</link>
	<description>Technical musings of an entrepreneur.</description>
	<lastBuildDate>Thu, 01 Mar 2012 23:12:50 +0000</lastBuildDate>
	<language>en</language>
	<sy:updatePeriod>hourly</sy:updatePeriod>
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		<item>
		<title>Windows 8 Stream of Consciousness</title>
		<link>http://www.briandowney.net/blog/2012/03/01/windows-8-stream-of-consciousness/</link>
		<comments>http://www.briandowney.net/blog/2012/03/01/windows-8-stream-of-consciousness/#comments</comments>
		<pubDate>Thu, 01 Mar 2012 23:12:50 +0000</pubDate>
		<dc:creator>Brian</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[confusion]]></category>
		<category><![CDATA[train wreck]]></category>
		<category><![CDATA[windows 8]]></category>

		<guid isPermaLink="false">http://www.briandowney.net/blog/?p=273</guid>
		<description><![CDATA[There is no Start menu; wait there is a Start menu. Is that a Start menu? Why are there two Internet Exploders? HOW DO I CLOSE THIS INTERNET EXPLODERS? Bubbles! Oh, that&#8217;s cool a floating clock&#8211;wait where&#8217;d it go. Fish!?]]></description>
			<content:encoded><![CDATA[<p>There is no Start menu; wait there is a Start menu. Is that a Start menu? Why are there two Internet Exploders? HOW DO I CLOSE THIS INTERNET EXPLODERS? Bubbles! Oh, that&#8217;s cool a floating clock&#8211;wait where&#8217;d it go. Fish!?</p>
]]></content:encoded>
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		<title>A Lobbyist By Any Other Name</title>
		<link>http://www.briandowney.net/blog/2012/01/19/a-lobbyist-by-any-other-name/</link>
		<comments>http://www.briandowney.net/blog/2012/01/19/a-lobbyist-by-any-other-name/#comments</comments>
		<pubDate>Fri, 20 Jan 2012 02:50:42 +0000</pubDate>
		<dc:creator>Brian</dc:creator>
				<category><![CDATA[Politics]]></category>
		<category><![CDATA[The Interweb]]></category>
		<category><![CDATA[campaign for creative america]]></category>
		<category><![CDATA[pipa]]></category>
		<category><![CDATA[sopa]]></category>

		<guid isPermaLink="false">http://www.briandowney.net/blog/?p=261</guid>
		<description><![CDATA[My eyes must be fooling me.  I just saw a pro-SOPA/PIPA advertisment on television published the the Campaign For Creative America.  Is someone playing a joke? Nope, apparently not.  The Campaign For Creative America is no other than our &#8220;friends&#8221; the big names in Hollywood and the Entertainment Industry trying to garner public support for the almost-dead House and Senate [...]]]></description>
			<content:encoded><![CDATA[<p>My eyes must be fooling me.  I just saw a <em>pro-</em>SOPA/PIPA advertisment on television published the the <a href="https://www.google.com/#sclient=psy-ab&amp;hl=en&amp;site=&amp;source=hp&amp;q=campaign+for+creative+america&amp;pbx=1&amp;oq=campaign+for+creative+america&amp;aq=f&amp;aqi=q-w1&amp;aql=&amp;gs_sm=e&amp;gs_upl=616l7545l0l7643l35l22l2l4l4l2l693l5126l0.8.10.2.0.1l25l0&amp;bav=on.2,or.r_gc.r_pw.,cf.osb&amp;fp=258585a880e42f6f&amp;biw=1138&amp;bih=789">Campaign For Creative America</a>.  Is someone playing a joke?</p>
<p><a href="http://creativeamerica.org/">Nope, apparently not</a>.  The Campaign For Creative America is no other than our &#8220;friends&#8221; the big names in Hollywood and the Entertainment Industry trying to garner public support for the almost-dead House and Senate bills.   These of course  were the pieces of legislation targeted by the January 18th blackout of Wikipedia, Google, Reddit and others.</p>
<p>Don&#8217;t be fooled friends.  These are companies dressing in sheep&#8217;s clothing trying to rekindle any support for their dead bills.   While I&#8217;m all for earning a profit in a free market, you&#8217;re not allowed to threaten free speech and suspend due-process with unconstitutional Federal laws in order to guarantee it.</p>
<p>Continue to write your senators and representatives to vehemently oppose these pieces of bad legislation.</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
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		<item>
		<title>Careful with those BASH loops!</title>
		<link>http://www.briandowney.net/blog/2011/12/07/careful-with-those-bash-loops/</link>
		<comments>http://www.briandowney.net/blog/2011/12/07/careful-with-those-bash-loops/#comments</comments>
		<pubDate>Wed, 07 Dec 2011 18:24:57 +0000</pubDate>
		<dc:creator>Brian</dc:creator>
				<category><![CDATA[Linux]]></category>
		<category><![CDATA[Scripting]]></category>
		<category><![CDATA[software]]></category>
		<category><![CDATA[BASH]]></category>
		<category><![CDATA[gotcha]]></category>
		<category><![CDATA[loops]]></category>
		<category><![CDATA[programming]]></category>

		<guid isPermaLink="false">http://www.briandowney.net/blog/?p=249</guid>
		<description><![CDATA[I ran into something today that seems so very basic that I&#8217;m taken aback it hasn&#8217;t bitten me before. For example, take this simple BASH &#8216;for&#8217; loop: for DERP in /dev/tty*; do echo ${DERP}; done This should return a list of all the files matching /dev/tty* since BASH&#8217;s built-in file globbing expands as the list [...]]]></description>
			<content:encoded><![CDATA[<p>I ran into something today that seems so very basic that I&#8217;m taken aback it hasn&#8217;t bitten me before.</p>
<p>For example, take this simple BASH &#8216;for&#8217; loop:</p>
<pre>for DERP in /dev/tty*; do echo ${DERP}; done</pre>
<p>This should return a list of all the files matching /dev/tty* since BASH&#8217;s built-in file globbing expands as the list parameter of &#8216;for&#8217; .   Now, try this:</p>
<pre>[bdowney@tlfmgt1 ~]$ for DERP in /dev/heraderp*; do echo $DERP; done
/dev/heraderp*</pre>
<p>Now the ${DERP} variable expanded to &#8220;/dev/herpaderp*&#8221;, but why?   The answer is that since /dev/herpaderp* did not naturally <em>expand</em> into a list of matches (because none matched) the pattern <em>itself</em> becomes the list parameter.   Makes sense once you understand what is happening, but seems a bit counterintuitive while programming.</p>
<p>I think most shell programmers would assume (myself included) the for loop would execute zero times upon no glob match.</p>
<p>So it would seem the correct way to handle this is by executing a subshell with a command that properly handles no-match globs, namely &#8220;ls&#8221;.   In this case, it works perfectly and as expected&#8211;but we have yet another caveat:</p>
<pre>for DERP in $(ls /home/bdowney/*.mp3 2&gt;/dev/null); do echo $DERP; done</pre>
<p>If we run into a file name with a space, say something like &#8220;01 &#8211; track1.mp3&#8243;, this version of the loop will still enumerate down to three separate list items because of the spaces, namely &#8220;01&#8243;, &#8220;-&#8221;, and &#8220;track1.mp3&#8243;.    We cannot escape the subshell with double quotes, either.   So we&#8217;re back to the plain globbing again without the subshell.   So how do we resolve this?   As follows:</p>
<pre>for DERP in /dev/tty*; do
 [[ -f ${DERP} ]] || continue
 echo $DERP
 done</pre>
<p>Just test the loop iteration to see if it matches a file. Problem solved in all situations!</p>
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		<title>Old School Made New: Tradewars 2002</title>
		<link>http://www.briandowney.net/blog/2011/11/15/old-school-made-new-tradewars-2002/</link>
		<comments>http://www.briandowney.net/blog/2011/11/15/old-school-made-new-tradewars-2002/#comments</comments>
		<pubDate>Tue, 15 Nov 2011 20:48:33 +0000</pubDate>
		<dc:creator>Brian</dc:creator>
				<category><![CDATA[Cool]]></category>
		<category><![CDATA[Geeky]]></category>
		<category><![CDATA[Other Stuff]]></category>
		<category><![CDATA[3l337]]></category>
		<category><![CDATA[bbs]]></category>
		<category><![CDATA[modems]]></category>
		<category><![CDATA[old school]]></category>
		<category><![CDATA[tradewars]]></category>

		<guid isPermaLink="false">http://www.briandowney.net/blog/?p=243</guid>
		<description><![CDATA[Many moons ago I ran a somewhat successful bulletin board system (BBS) called Communication Breakdown.  You remember BBS&#8217;s right? For all you newbies out there, BBS&#8217;s were the precursor to today&#8217;s Internet.   People ran computers out of their homes hooked up to their telephone lines, and people would call each other using slow telephone [...]]]></description>
			<content:encoded><![CDATA[<p>Many moons ago I ran a somewhat successful bulletin board system (BBS) called <a href="http://bbslist.textfiles.com/313/313.txt">Communication Breakdown</a>.  You remember BBS&#8217;s right?</p>
<p>For all you newbies out there, BBS&#8217;s were the precursor to today&#8217;s Internet.   People ran computers out of their homes hooked up to their telephone lines, and people would call each other using slow telephone modems to post on message boards, download and upload files, and play games.   Many of the good <a href="http://atomicinternet.homeip.net/">friendships</a> I still have today were made on BBSes in the 1990&#8242;s.   That was the key difference versus the Internet today:  Because you had to use your phone and could easily rack up a huge phone bill, generally you called other boards that were local.   Naturally meet ups would often occur and friends were made.</p>
<p>But I&#8217;m getting off-topic.   One of the bright spots of calling and running boards were things called &#8220;<a href="http://en.wikipedia.org/wiki/BBS_door">door games</a>&#8220;.   These were simple, text-based (modems, remember!) games that often involved interactions with other people on the same board, playing the same game.</p>
<p>Remember, in the early-to-mid 1990s MMO games like World of Warcraft and Eve were not even possible.   Yet, on a BBS people could play against each other on-line  before any of us even knew what TCP/IP or a web browser was.  Back then, this was pretty mind-blowing stuff.</p>
<p>One of the bright spots of the era was a game called <a href="http://en.wikipedia.org/wiki/TradeWars_2002">TradeWars 2002</a>.    In every conceivable way, this is the great-grandfather to today&#8217;s Eve Online.    Trading for profit, corporations, alien encounters and building up ships:  Tradewars had it all years before Eve was even an idea.    Better yet, it was free and you could play it as much as you wanted (unless you ran out of turns for the day!)</p>
<p>A casual discussion came up in the office regarding old BBS stuff, and I was pleasantly surprised to find out that Tradewars 2002 is <a href="http://www.eisonline.com/">still around</a>.    Not only is it still around, it&#8217;s undergoing active development and has a dedicated following!    Of course I had to set it up and start playing it with a couple of my co-workers.    It&#8217;s every bit as fun as I remember, too.</p>
<p>Give it a shot!   Telnet to tradewars.thelinuxfix.com and start playing.  We won&#8217;t blow you up&#8230; too much.    You&#8217;ll need a terminal (like <a href="http://www.chiark.greenend.org.uk/~sgtatham/putty/">PuTTY</a>) that can do proper ANSI emulation.  I bet &#8220;<a href="http://sixteencolors.net/">ANSI</a>&#8221; is another term you probably haven&#8217;t heard in a good 10 years, either!</p>
<div id="attachment_245" class="wp-caption aligncenter" style="width: 310px"><a href="http://www.briandowney.net/blog/wp-content/uploads/2011/11/tradewars-2002.png"><img class="size-medium wp-image-245" title="TradeWars 2002" src="http://www.briandowney.net/blog/wp-content/uploads/2011/11/tradewars-2002-300x187.png" alt="TW2002" width="300" height="187" /></a><p class="wp-caption-text">The TW2002 splash screen</p></div>
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		<title>Fixing a Fortigate 200A</title>
		<link>http://www.briandowney.net/blog/2011/07/30/fixing-a-fortigate-200a/</link>
		<comments>http://www.briandowney.net/blog/2011/07/30/fixing-a-fortigate-200a/#comments</comments>
		<pubDate>Sat, 30 Jul 2011 22:05:26 +0000</pubDate>
		<dc:creator>Brian</dc:creator>
				<category><![CDATA[Cool]]></category>
		<category><![CDATA[Geeky]]></category>
		<category><![CDATA[compact flash]]></category>
		<category><![CDATA[fortigate 200a]]></category>
		<category><![CDATA[replacment]]></category>

		<guid isPermaLink="false">http://www.briandowney.net/blog/?p=238</guid>
		<description><![CDATA[While prepping for the dedicated server build out at our Michigan datacenter this past week,  a five year-old Fortigate 200A decided not to come back up after it had lost power.   Via the serial console I determined the burned-in BootROM was intact, but no matter how many times I tried it the Fortigate kept responding [...]]]></description>
			<content:encoded><![CDATA[<p>While prepping for the <a title="Michigan Dedicated Servers" href="http://www.thelinuxfix.com/dedicated-server">dedicated server</a> build out at our <a title="Waveform Technology - Michigan Colocation" href="http://www.michigan-colocation.com">Michigan datacenter</a> this past week,  a five year-old <a title="Fortigate 200A" href="http://www.fortinet.com/products/fortigate/200A.html">Fortigate 200A </a>decided not to come back up after it had lost power.   Via the serial console I determined the burned-in BootROM was intact, but no matter how many times I tried it the Fortigate kept responding &#8220;You must format the boot device.&#8221;</p>
<p>I also attempted flashing the unit back to the FortiOS level that we use, which sort of succeeded except for the very handy message the console threw back claiming it &#8220;Couldn&#8217;t write to the CF device&#8221;.</p>
<p>CF you say?  Could that possibly mean <a title="Wikipedia - Compact Flash" href="http://en.wikipedia.org/wiki/CompactFlash">Compact Flash?</a></p>
<p>This particular 200A was out of contract anyway, so instead of calling in for a service replacement I decided to crack the cover and see what was inside&#8230;</p>
<div id="attachment_239" class="wp-caption aligncenter" style="width: 310px"><a href="http://www.briandowney.net/blog/wp-content/uploads/2011/07/IMAG0042.jpg"><img class="size-medium wp-image-239" title="Inside a Fortigate 200A" src="http://www.briandowney.net/blog/wp-content/uploads/2011/07/IMAG0042-300x179.jpg" alt="Inside a Fortigate 200A" width="300" height="179" /></a><p class="wp-caption-text">Inside the Fortigate 200A</p></div>
<p>Not a whole lot for your few thousand dollars of investment!  But sure enough&#8230; see that little card with the orange sticker on it?   Peel that off and you&#8217;ll find a standard Apacer 64MB Compact Flash.   Now the next question&#8211;would putting a larger (and readily available) Compact Flash work?</p>
<p>I can definitely say:  Yes, yes it does.   A quick run to MicroCenter to pick up a $15 2GB CF card worked in the 200A without a single complaint.   Lots of room for onboard logging now!  Additionally, that mounting pad to the rear of the mainboard matches the screw layout for a hard disk perfectly&#8211;and there&#8217;s an IDE cable attachment to the board sitting right there too&#8211;just in case you want to upgrade your onboard storage while you&#8217;re at it.</p>
<p>If you have an older Fortigate and do a lot of onboard logging, you might want to remember that CF cards have a limited write-cycle life, just like any magnetic media.  At least now you know you can replace it without much fuss!</p>
<p>&nbsp;</p>
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		<title>Cell Phone Epicness</title>
		<link>http://www.briandowney.net/blog/2011/06/29/cell-phone-epicness/</link>
		<comments>http://www.briandowney.net/blog/2011/06/29/cell-phone-epicness/#comments</comments>
		<pubDate>Wed, 29 Jun 2011 22:06:04 +0000</pubDate>
		<dc:creator>Brian</dc:creator>
				<category><![CDATA[Geeky]]></category>
		<category><![CDATA[software]]></category>
		<category><![CDATA[The Interweb]]></category>
		<category><![CDATA[4g]]></category>
		<category><![CDATA[san francisco]]></category>
		<category><![CDATA[Verizon]]></category>

		<guid isPermaLink="false">http://www.briandowney.net/blog/?p=235</guid>
		<description><![CDATA[So Jeremy and I went down to San Francisco to see a rock show last night,  and I pleasantly discovered my phone had switched Verizon&#8217;s 4G LTE network, and this was the result:]]></description>
			<content:encoded><![CDATA[<p>So Jeremy and I went down to San Francisco to see a rock show last night,  and I pleasantly discovered my phone had switched Verizon&#8217;s 4G LTE network, and this was the result:</p>
<div id="attachment_236" class="wp-caption aligncenter" style="width: 310px"><a href="http://www.briandowney.net/blog/wp-content/uploads/2011/06/63883610.png"><img class="size-full wp-image-236" title="4G in San Fran" src="http://www.briandowney.net/blog/wp-content/uploads/2011/06/63883610.png" alt="4G in San Fran" width="300" height="135" /></a><p class="wp-caption-text">Whoa.</p></div>
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		<title>Redding Police Department</title>
		<link>http://www.briandowney.net/blog/2011/06/23/redding-police-department/</link>
		<comments>http://www.briandowney.net/blog/2011/06/23/redding-police-department/#comments</comments>
		<pubDate>Fri, 24 Jun 2011 05:51:26 +0000</pubDate>
		<dc:creator>Brian</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[lunacy]]></category>
		<category><![CDATA[morons]]></category>
		<category><![CDATA[police]]></category>
		<category><![CDATA[redding]]></category>
		<category><![CDATA[rv]]></category>

		<guid isPermaLink="false">http://www.briandowney.net/blog/?p=226</guid>
		<description><![CDATA[I&#8217;m not sure who is in charge of hiring at the Redding Police Department, but I think might be time for someone to retire. Since I moved into my into my neighborhood in 2006: My 2002 Toyota Tundra was stolen out of my driveway, and later found wrecked. My neighbor (at the time) caught some kids [...]]]></description>
			<content:encoded><![CDATA[<p>I&#8217;m not sure who is in charge of hiring at the <a href="http://www.reddingpolice.org/">Redding Police Department</a>, but I think might be time for someone to retire.</p>
<p>Since I moved into my into my neighborhood in 2006:</p>
<ol>
<li>My 2002 Toyota Tundra was stolen out of <em>my driveway</em>, and later found wrecked.</li>
<li>My neighbor (at the time) caught some kids trying to steal his car, chased &#8216;em down and proceeded to get beat by a horde of them.</li>
<li>My other neighbor had a bunch of tools stolen from his garage.</li>
<li>Our cars were broken into FIVE times, uh, the latest <strong>this morning</strong>.</li>
<li>My quiet 80-something neighbor just had her house TP&#8217;d and soaped.</li>
</ol>
<p>Absolutely zero of these items got resolved by the RPD.  </p>
<p>BUT, I park my RV in front of my house for a few weeks to fix it up, and  our noble police department (looking out for the public good!) threatens me with <a href="http://library.municode.com/HTML/16572/level3/TIT10PUPEMOWE_PTVOFAGPR_CH10.40UNCAFIAC.html#TIT10PUPEMOWE_PTVOFAGPR_CH10.40UNCAFIAC_10.40.010CAFIACPUPR">Illegal Camping</a>, and they say  they will tow it away (good luck, it&#8217;s 18,000lbs).</p>
<p>This most likely occured because I called them this morning to report my fifth car break in.  I&#8217;m sure Officer Friendly drove to my house, and saw a crime in progress (my RV parked) and since the car burgler was long gone,  figured he&#8217;d cite me instead.   At least he got someone!</p>
<p>W. T. F.  Redding Police?  Seriously?  I&#8217;ll save you some time: <strong>you&#8217;ve got the wrong guy</strong>.   The bad guys were the ones that stole my phone out of my car this morning.</p>
<p>I have a new tagline for their website:   &#8220;Redding Police:  Incompetency&#8230; defined.&#8221;</p>
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		<title>TLF: We&#8217;re not down</title>
		<link>http://www.briandowney.net/blog/2011/04/21/tlf-were-not-down/</link>
		<comments>http://www.briandowney.net/blog/2011/04/21/tlf-were-not-down/#comments</comments>
		<pubDate>Fri, 22 Apr 2011 05:00:36 +0000</pubDate>
		<dc:creator>Brian</dc:creator>
				<category><![CDATA[Geeky]]></category>
		<category><![CDATA[software]]></category>
		<category><![CDATA[The Interweb]]></category>
		<category><![CDATA[amazon]]></category>
		<category><![CDATA[clould]]></category>
		<category><![CDATA[downtime]]></category>

		<guid isPermaLink="false">http://www.briandowney.net/blog/?p=221</guid>
		<description><![CDATA[Well, it&#8217;s going on 24 hours now.   Over the years we&#8217;ve lost a few customers to Amazon&#8217;s &#8220;cloud&#8221; services for cost savings and simplicity.  Though we were sorry to see them go, we also offered words of warning:   Complexity isn&#8217;t eliminated, only obscured. It&#8217;s especially a bummer when there isn&#8217;t anything you can do about [...]]]></description>
			<content:encoded><![CDATA[<p>Well, it&#8217;s<a href="http://online.wsj.com/article/BT-CO-20110421-717941.html"> going on 24 hours</a> now.   Over the years we&#8217;ve lost a few customers to Amazon&#8217;s &#8220;cloud&#8221; services for cost savings and simplicity.  Though we were sorry to see them go, we also offered words of warning:   Complexity isn&#8217;t eliminated, only obscured.</p>
<p>It&#8217;s especially a bummer when there isn&#8217;t anything you can do about the downtime than wait.</p>
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		<title>How To Lose a Customer</title>
		<link>http://www.briandowney.net/blog/2011/04/20/how-to-lose-a-customer/</link>
		<comments>http://www.briandowney.net/blog/2011/04/20/how-to-lose-a-customer/#comments</comments>
		<pubDate>Wed, 20 Apr 2011 18:29:34 +0000</pubDate>
		<dc:creator>Brian</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[Geeky]]></category>
		<category><![CDATA[iPhone]]></category>
		<category><![CDATA[Miscellaneous]]></category>
		<category><![CDATA[AT&T]]></category>
		<category><![CDATA[Droid]]></category>
		<category><![CDATA[Verizon]]></category>

		<guid isPermaLink="false">http://www.briandowney.net/blog/?p=213</guid>
		<description><![CDATA[Today I&#8217;m ditching AT&#38;T and Apple and signing up with Verizon and Motorola.  Pretty certain I&#8217;ll choose a Droid X, but I&#8217;d like to see one first hand before I decide.   But that&#8217;s not really important.   What is important is how AT&#38;T and Apple lost a 10-year-long customer. Last year in May I finally upgraded [...]]]></description>
			<content:encoded><![CDATA[<p>Today I&#8217;m ditching AT&amp;T and Apple and signing up with Verizon and Motorola.  Pretty certain I&#8217;ll choose a Droid X, but I&#8217;d like to see one first hand before I decide.   But that&#8217;s not really important.   What is important is how AT&amp;T and Apple lost a 10-year-long customer.</p>
<p>Last year in May I finally upgraded my dying first-gen iPhone to a shiny new iPhone 3GS.   I owned the original iPhone for nearly four years and it had never failed me; overall a very satisfying experience.   It was really a no-brainer to upgrade to the 3GS, though my timing was a bit terrible (a few weeks later the iPhone 4 was released).   Regardless it worked out well and I&#8217;m not exactly a bleeding-edge type of guy anyway.</p>
<p>The 3GS worked quite good for about six months.   Around the beginning of November it began to act strangely.   I&#8217;d miss calls and was convinced the phone had never rang.   Voicemails and text messages would arrive 24 hours&#8211;if not more&#8211;after they&#8217;d been sent.   Initially I chalked this up to congestion on AT&amp;T&#8217;s network, yet after driving most of the way across the country and experiencing the same problem I began to suspect the iPhone itself as the culprit.</p>
<p>Sure enough, after arriving in Kentucky around Christmas time the phone finally quit.   Attempts to restore it back to factory stock and backups from iTunes failed to work consistently.   Either it wouldn&#8217;t restore at all or would work for a day or two and go back to being bricked.   Many thousands of miles away from home and needing a phone for both work and communication on the road trip back, I traveled a few hours up to Nashville to the closest Apple store.   Much to my satisfaction it was replaced no questions asked, though I did have to drive a distance in order to do so.</p>
<p>Fast forward to a few weeks ago.   The replacement 3GS began to act eerily similar: I started missing calls and voicemails.     I use this phone for business and it is my only phone number, so unreliability for me is completely intolerable.   A few days after the initial flakiness it began the &#8220;bricked&#8221; behavior again, so I visited the local AT&amp;T store in Redding since the Apple store is 2 hours distant.   I was fully expecting an apology and another replacement which would have left me satisfied, but a little frustrated.</p>
<p>But oh no, that isn&#8217;t how this worked out.   What transpired is a textbook example of how not to treat a customer, especially a 10-year one.</p>
<p>The representatives in the store were kind enough, and after doing a few simple troubleshooting steps got on the phone with Apple on my behalf.    After a few minutes of &#8220;Ok&#8217;s, and uh-huh&#8217;s&#8221; the phone call was handed off to me personally and the Apple representative provided several options, all of which involved some type of expense to me:</p>
<ol>
<li>Send the phone via courier at my expense to Apple and be without any phone for a week, perhaps a little more while it was fixed.</li>
<li>Drive down to Sacramento to switch it out again, if they found it defective.</li>
<li>Pay them $599 and have a new 3GS, sending the original back and getting a refund only if Apple determined the phone was indeed faulty.</li>
</ol>
<p>Already a bit frustrated with the degraded quality control at Apple, as well as seeing a stack of new 3GS boxes (and thus a working phone number) behind the counter, I simply asked the Apple rep why I couldn&#8217;t replace the phone there at the AT&amp;T store versus driving two hours to Sacramento&#8217;s Apple store.   The rep on the phone provided some long convoluted answer with arbitrary excuses of how AT&amp;T and Apple&#8217;s relationship worked, and I simply told him none of those options were acceptable.   I then asked the AT&amp;T rep if I could simply swap the iPhone for something much cheaper, reliable and at least functional one, so I could have a working number.    Apple&#8217;s and AT&amp;T&#8217;s only option to resolved the issue in that manner without incurring early termination fees would be to wait until the end of my contract on May 16th.</p>
<p>At this point I&#8217;m nearly livid:  I had just paid my monthly wireless bill of over $100,  and certainly many thousands of dollars over the span of my patronage with AT&amp;T.    I&#8217;m in the store being told that my account, which is completely paid up, is useless unless I fork out even more money, or wait literally 19 more days for my contract to expire.  No budging from either AT&amp;T&#8217;s or Apple&#8217;s position.</p>
<p>Well, that&#8217;s all it took.   I refuse to be subservient to a company I&#8217;m sending money to.  That&#8217;s not how it works in my book.   I do not run my business that way, and I expect the same courtesy out of the businesses I use.  I thanked the representatives on both the phone and behind the counter for their time, and explained that both Apple and AT&amp;T had lost a long-time customer over some silly arbitrary agreements between the two of them that really only existed to inconvenience their customer.</p>
<p>Verizon, here I come.</p>
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		<title>Netflops:  Reviewing awful movies on Netflix.</title>
		<link>http://www.briandowney.net/blog/2011/04/04/netflops-reviewing-awful-movies-on-netflix/</link>
		<comments>http://www.briandowney.net/blog/2011/04/04/netflops-reviewing-awful-movies-on-netflix/#comments</comments>
		<pubDate>Mon, 04 Apr 2011 21:13:36 +0000</pubDate>
		<dc:creator>Brian</dc:creator>
				<category><![CDATA[Funny]]></category>
		<category><![CDATA[Greg]]></category>
		<category><![CDATA[Netflops]]></category>

		<guid isPermaLink="false">http://www.briandowney.net/blog/?p=209</guid>
		<description><![CDATA[So, more out of a joke than anything Greg and I started a new website to review the lousy selection of B-movies that show up in Netflix&#8217;s selection called Netflops.   We&#8217;re using alias names on there&#8211;you&#8217;ll have to guess who is who! We&#8217;ve already posted a review of a pretty awfully themed horror movie called [...]]]></description>
			<content:encoded><![CDATA[<p>So, more out of a joke than anything <a title="TechRockDo" href="http://www.techrockdo.com" target="_blank">Greg</a> and I started a new website to review the lousy selection of B-movies that show up in Netflix&#8217;s selection called <a title="Netflops" href="http://www.netflops.com">Netflops</a>.   We&#8217;re using alias names on there&#8211;you&#8217;ll have to guess who is who!</p>
<p>We&#8217;ve already posted a review of a pretty awfully themed horror movie called <a title="Teeth:  This one bites" href="http://www.netflops.com/horror/teeth-this-one-bites">Teeth</a>.</p>
<p>Enjoy!</p>
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